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Have you invested in Generative AI tools like Copilot to boost organizational efficiency. Yet, after the initial launch, you see adoption rates stall. If engagement is stuck at 10% or less, you are not facing a tool problem - you are facing a literacy problem.
The core issue is simple: employees are using sophisticated Large Language Models (LLMs) like a simple search engine. This “Google Search” mindset leads to poor quality outputs, user frustration, and the eventual abandonment of the tool.
To drive real, scalable adoption, you must address two critical gaps.
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